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ICT/technical support staff

The Becta site has a section devoted to ICT support staff.
http://www.becta.org.uk/ntss /display.cfm?section=1

See a case study about making the best use of IT support staff.
http://www.teachernet.gov.uk /CaseStudies/casestudy.cfm?&id=111&subcat id=13&catid=10

Read a case study about a dedicated IT support staff role.
http://www.teachernet.gov.uk /casestudies/casestudy.cfm?&id=112